You may recall yesterday's article where I mentioned that I was having some home equity loan issues.
Last month, I received a notice from my bank that my home equity loan was due in full. Basically, it just looked like every other monthly bill, but the amount due was the full amount. I don't typically keep that kind of cash in my wallet, so I called Jim who had originally set up my loan but was now the branch manager.
The branch manager informed me that it was in error - that home equity lines are supposed to be reviewed internally by the bank each year and then automatically have the maturity date pushed back another year. Something happened that mine slipped through and he would take care of it.
This month I got a late notice stating (even though I made my normal payment before the last bill was "due") I was behind, demanding the full payment plus penalties. Oh, it did show the maturity date of December of 2009, however.
This time I went into the branch and explained what had happened the previous month and showed the teller the latest notice. She said "I'll call Jim and we'll get it taken care of," and then looked at me as if expecting me to leave.
"I'll wait," I smiled.
Jim confirmed that the new notice was also in error and that he would have a loan officer investigate and fix things.
We'll see.
