Dear Customer:
In the last monthly cycle, your Internet account used 105.68 GB. That’s well above the typical monthly usage of up to 43.0 GB.

This situation could mean several things. For instance: a virus or "spyware" application might have infected your computer and started generating high levels of Internet traffic, or someone else might be using your Internet connection without your knowledge. To help guard against those issues, please consider the following steps.

• If you have a wireless router, you may have unauthorized users logging onto your account. Ensure that your router is encrypted or password-protected by visiting the Web site of your router's manufacturer.
• Viruses and spyware applications can, without your knowledge, generate excessive Internet traffic. Install and regularly update your computer’s security software to minimize the risk of your Internet connection being used by an outside party for unauthorized purposes. Suddenlink offers a free security package for qualifying customers. To learn more, visit: http://www.suddenlink.com/netsafety/mcafee.html.

• Install software to limit or eliminate the volume of spam you receive.
  

Categories:

• cable
• internet
• suddenlink
• usage